Privacy Policy

Last updated: May 10, 2026

Luvu operates this service as a social networking platform. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our website or mobile application. By using this service, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

A. Information Provided During Registration

When you join our community, we collect information that you provide, such as:

Your full name, email address, gender, date of birth, and location details.
Optional details you add to your profile, which you can update at any time (except email address and gender).

Upon profile creation, we also record your IP address and the email address used during registration.

B. Information for Users Under 18

This service is intended for users aged 18 or older (or the age of majority in your jurisdiction). We do not knowingly collect data from minors. If discovered, we will delete the relevant profile and may retain minimal data (such as IP and email) to prevent re-registration.

C. Data from Non-Members

If you visit our service without registering, we do not collect personal information. We may, however, place temporary session cookies on your device for functionality.

D. Publicly Posted Information

Any information you post on your profile or in public areas (e.g. messages, photos) is visible to other users and may be indexed by search engines. Please exercise caution when sharing sensitive details.

E. Mobile Application and Technical Data

When you use our mobile or desktop applications, we may collect:

Geolocation data (longitude and latitude) and WiFi access point details for location-based features.
Technical data about your device (such as operating system and device type) and usage statistics to improve our services.

F. Premium Services and Payment Information

For premium features, we collect the financial data necessary to process your payments. We do not store credit card or payment details directly; these are processed securely by our approved payment service providers.

G. Communications

When you contact our Customer Support, we record your email, IP address, and the content of your message to assist in resolving your inquiry.

2. How We Use Your Information

Your information is used to:

Manage and personalize your account and experience.
Enable communication between users and provide customer support.
Enhance and develop new features, products, and services.
Process transactions and prevent fraud.
Resolve disputes and enforce our Terms of Use.
Deliver personalized content and targeted advertising (in partnership with trusted third-party advertisers).

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and maintain your login state.
Analyze site usage and improve functionality.
Enhance security and prevent fraudulent activities.

Cookies can be session-based (temporary) or persistent (stored on your device for a specified period). If you block or delete cookies, some features of our service may not function properly. For full details please see our Cookie Policy.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

Trusted vendors and service providers (including payment processors) who are bound by confidentiality agreements.
Third-party advertisers for targeted advertising, using aggregated non-identifiable data.
Government or law enforcement agencies when required by law or to protect our legal rights and safety.

5. Data Storage, Transfer, and Retention

Your personal information may be stored on servers located in various countries. By using our service, you consent to the transfer and processing of your data in these countries.

Specific retention periods:

Account Data: Retained for the duration of your account, plus a reasonable period after deletion for backup and legal purposes.
Transaction Data: Retained in accordance with applicable financial regulations.
Usage Data: Retained for analytical purposes for a period not exceeding 24 months.

6. Security Measures

We employ reasonable security measures to protect your personal information, including secure servers with firewalls and encryption protocols, regular security assessments, and strict access controls. However, no method of transmission over the internet or storage system is completely secure.

In the unlikely event of a data breach that compromises your personal information, we will notify you and the relevant authorities promptly, in accordance with applicable laws.

7. Your Rights and User Controls

You can review and update your profile information by signing into your account. Depending on your jurisdiction, you may have rights to access, correct, or request the deletion of your personal data. You may delete your account by either:

Sending a request to our support email, or
Using the deletion option available in your Settings page.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Luvu Support.